Speaking at Focus on the Family's CEO Forum in Colorado Springs, Pollard reflects on the rapid socio-economic change witnessed at the turn of the century. In light of this, he comments upon ServiceMaster's dedication to bridging the gulf between God and profit by upholding a model of servant leadership that reflects the people-oriented mission of the organization.
Pollard, C. William, "Leadership with a Purpose (Colorado Springs)" (2001). C. William Pollard Papers. 224.