In this speech at the Eighth Annual National Conference on Federal Quality (Washington Hilton and Towers), Pollard details the main contours of servant leadership. In particular, he focuses on how servant leadership not only influences the ethos of the workplace but also affects the very lives of the corporation's employees.
Pollard, C. William, "The Leaders Who Serves (Washington, D.C.)" (1995). C. William Pollard Papers. 109.