In this address at ServiceMaster's 1982 Annual Shareholders' Meeting, Pollard comments on the company's record growth as well as radical changes within the firm. In so doing, he considers how these have impacted the employees and how they might serve as a foundation for future success.
Pollard, C. William, "Speech at 1982 Annual Shareholders' Meeting" (1982). C. William Pollard Papers. 203.