Faculty Sponsor(s)

Lynette H. Bikos, Ph.D.

Presentation Type

Event

Project Type

Completed quantitative research study

Primary Department

Industrial-Organizational Psychology

Description

Using survey data collected by the Collins’ Alliance, we examined the relationship between employee satisfaction, engagement, and civility. We hypothesized that employee engagement and civility would significantly predict employee satisfaction. Participant scores missing 20% or more of their data were removed from the dataset. Remaining missing values were imputed using a multiple imputation approach (Parent, 2013). After cleaning the dataset, we used a multiple regression to assess if engagement and civility predicted employee satisfaction. Our findings were consistent with our hypothesis, and both engagement and civility had a positive linear relationship with engagement.

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Additional Rights Information

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May 27th, 1:00 PM

The effect of employee engagement and civility on satisfaction

Using survey data collected by the Collins’ Alliance, we examined the relationship between employee satisfaction, engagement, and civility. We hypothesized that employee engagement and civility would significantly predict employee satisfaction. Participant scores missing 20% or more of their data were removed from the dataset. Remaining missing values were imputed using a multiple imputation approach (Parent, 2013). After cleaning the dataset, we used a multiple regression to assess if engagement and civility predicted employee satisfaction. Our findings were consistent with our hypothesis, and both engagement and civility had a positive linear relationship with engagement.

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